Privacy Policy

Last updated: January 1, 2026

CastiFly ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://castifly.com.

1. Information We Collect

1.1 Information You Provide Directly

• Account information: Name, email address, phone number
• Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
• Support communications: Messages and information you send to [email protected]

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration
• Device information: Device type, operating system, app version (IBO Player)
• IP address: Used for region detection, fraud prevention
• Cookies: Session cookies for authentication; analytics cookies for service improvement

2. How We Use Your Information

We use your data to deliver the Service, process payments, provide customer support, improve the Service, send service communications, prevent fraud, and comply with legal obligations. We do not sell your personal data.

3. Legal Basis for Processing

Under GDPR and UK data protection law: contract performance, legitimate interests, legal obligation, and consent.

4. Data Sharing

We share data only with payment processors, infrastructure providers, and legal authorities when required by law.

5. Data Retention

Data Type	Retention Period
Account data	Duration of subscription + 90 days
Payment records	7 years (legal compliance)
Support tickets	2 years from resolution
Usage/log data	90 days rolling

6. Cookies

We use essential cookies and analytics cookies. We do not use advertising cookies.

7. Your Rights

You may access, correct, delete, restrict, or port your data. Contact [email protected] to exercise your rights.

8. Data Security

We implement TLS/SSL encryption, encrypted storage, access controls, and regular security reviews.

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect data from minors.

10. International Transfers

If data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this policy. Material changes will be notified via email or site notice.

12. Contact

Email: [email protected]
Website: https://castifly.com